Spa Therapist

Under the supervision of the Spa Manager, your main responsibilities will include:

Customer Welcome and Follow-up:

• Schedule appointments in person and over the phone.
• Listen attentively to clients to identify their needs and expectations for treatments.
• Clearly explain each step of the treatment process.
• Anticipate client needs and build customer loyalty.
• When not providing treatments, ensure the spa reception is covered.

Hygiene and Safety:

• Prepare your workstation while respecting ambiance factors.
• Ensure cabins and equipment meet hygiene and cleanliness standards.
• Maintain perfect organization of the cabin (hygiene, necessary treatment supplies, ambient fragrance, music), cultural codes of care, and hygiene and safety rules.
• Maintain the spa (hygiene, safety, linens, decor, etc.).
• Adhere to the dress code and maintain a professional appearance in line with the hotel’s brand image.

Aesthetic Treatment Techniques:

• Perform wellness, comfort, and massage techniques in accordance with established protocols.

Sales:

• Identify client needs and design personalized treatment programs and recommend suitable products.
• Advise and sell spa-specific products and services.
• Knowledge and proficiency in Spa Booker software is a plus.
• Promote our partner brands to clients and various partners in the resort.
• Drive sales.

Management:

• Be responsible for organizing your cabin.
• Maintain client records (and cardex in collaboration with reception/concierge).

We are looking for motivated and passionate individuals who thrive in the luxury hospitality industry. You should be dynamic, autonomous, reliable, and available. With an impeccable presentation, you must have excellent interpersonal skills, a strong sense of service, and the ability to welcome demanding clients. A particular interest in performing massages is essential. Fluency in professional English is required.

Note: We foster a pleasant working atmosphere where everyone can fully thrive in their role. Teamwork and kindness are at the heart of our values.