Head Sommelier

ROCCO FORTE HOTELS

THE CARLTON

Milano

HEAD SOMMELIER

Main purpose:

The Head Sommelier is responsible for creating a suggesting to our Guest the perfect pairing for him/her to enhance the culinary experience. He/she is in charge of the beverage service of the restaurant.

Reports to: F&B Manager.

Main duties & responsibilities:

• Create a personalised interaction with the Guests and a tailor made culinary experience for each one of them, according to the company policies, procedures and standards;

• Responsible for the wine program, from sourcing exceptional bottles to designing a dynamic and engaging wine list that complements the culinary experience;

• Design and evolve the comprehensive wine list;

• Oversee all aspects of the Hotel prestigious wine cellar, ensuring optimal storage, inventory management and seamless service;

• Monitor wine movement, analyse sales trends and optimize our inventory for maximum efficiency;

• Create and maintain a professional relationship with Guests, Colleagues and with top wine producers ensuring access to the finest and exclusive labels;

• Develop and implement innovative upselling programs that not only enhance our revenue but also inspire our Team and Guests about the world of wine;

• Anticipate guests needs and handle Guest comments and complaints when needed;

• Develops special wine events;

• Assist the Restaurant Manager on monitoring stock levels and alignment to the department financial objectives;

• Responsible for the achievement of the economic targets of the restaurant with a deep knowledge of the restaurant offer and appropriate suggestions and recommendations to Guests;

• Handle administration tasks as required;

• Comply with H&S national rules and company instructions.

We offer:

• Fixed-term (1 year) contract according to C.C.N.L. Settore Turismo.

• Learning & development activities and career opportunities.

• Opportunity to stay in one of our hotels at a reduced rate (35€ per night) upon reaching 6 working months. You will also be entitled to 50% discount at bars and restaurants of the Company and 20% discount on wellness treatments at our Spa and on products "Irene Forte".

• Staff celebrations.

Competencies required:

• Collaboration: Be able and willing to work as a team within the department and with other departments.

• Personal Effectiveness & Communication: Demonstrate self-control and present information clearly and with confidence.

• Personal development: Be open to and accept constructive feedback and use it to improve. Ongoing dialogue with Head of Department on own performance objectives.

• Business orientation: Be able to follow guidelines and priorities assigned by Head of the Department in order to achieve goals in a timely and satisfactory way. Perform his/her tasks with integrity.

• Technical Skills: Demonstrate technical competence and knowledge related to the role.

Other requirements:

• Professional experience, preferably in luxury hotel, in the same role;

• Fluent in Italian and English at a proficient level, a third language is preferred

• Professional Sommelier certification as AIS, FIS or WSET

• Extended Professional knowledge of Italian cuisine and Italian & International wines;

• Knowledge of F&B management software e.g. Symphony, FutureLog), and Microsoft Office package.

• Flexibility;

• Attention to detail;

• Valid HACCP certification.

Please apply forwarding your CV with full details and enclose the approval to process the personal data according to local privacy laws and standards (d.lgs. 196/03).