Regional Group & Event Sales Coordinator

ROCCO FORTE HOTELS

REGIONAL OFFICES

Rome

REGIONAL GROUP & EVENT SALES COORDINATOR

Main Purpose: The key role of a Group and Event Sales Teams per region is to manage all incoming group leads with an aim for converting the best piece of business for the property. Working in close collaboration with the Proactive teams to support each step of the ‘enquiry life cycle’ when and if required. The Regional Group & Event Sales coordinator works closely with all Proactive sales teams (property/regional/GSO). Reports to: Regional Group & Event Director.

Main duties and responsibilities: • Managing all incoming room only and residential group leads per property/region. • Managing the conversion of all room only and residential group leads per property/region. • Responsible for selling and negotiating on the phone and email. • Overall responsibility for the sales processes within the ‘Enquiry Life Cycle’, from the initial lead to handing over to the Event Services Team including the post event follow up. • Managing all incoming room only and residential group leads per property/region: - Overall responsibility for qualification, selling and negotiating in line with the properties yielding policies. - Overall responsibility for yielding rooms and banqueting space to maximize the group and event revenue - Responsible for working in collaboration with Proactive sales teams to support conversion (qualification, follow up, proposal preparations, negotiations, site inspections and post event follow up) - Mandatory that all Proactive teams are copied into leads from their geographical regions • Responsible for building rapport with annual groups and re-contracting - annual groups should be re-qualified each year to ensure no displacement • Collaboration with Event Services Team to ensure weekly handover meetings take place of confirmed residential and room only leads • Responsible for maintaining a healthy pipeline to achieve property budget • Undertake all training relating to the role – selling, negotiating, site inspection and revenue training

We offer: • Permanent contract according to C.C.N.L. Settore Turismo. • Learning & development activities and career opportunities. • Opportunity to stay in one of our hotels at a reduced rate (35€ per night) upon reaching 6 working months. You will also be entitled to 50% discount at bars and restaurants of the Company and 20% discount on wellness treatments at our Spa and on products "Irene Forte". • Staff celebrations.

Competencies required: • Personal Effectiveness: Adapts interpersonal style and skills so that high quality results are achieved. Modifies behaviour to accommodate for certain individuals, situations and different tasks. • Personal and team development: Seeks opportunities to learn and to develop themselves in order to add value to the performance of the department and hotel. • Business awareness: Understands the direct connection between day-to-day service delivery and how it impacts departmental, hotel and company success. • Service excellence: Delivers service standards, which consistently exceed guest expectations. • Technically skilled: Demonstrates and understands job requirements and displays the technical skills and knowledge required to perform job well and in line with the departmental SOPs.

Other requirements: • Proven track record in Group Sales (minimum 1 year). • Strong selling philosophy with developed customer relationship skills. • English at advanced level. • Good organizational skills in order to successfully manage conflicting priorities from all team and clients. • Previous experience in Event Management.

Please apply forwarding your CV with full details and enclose the approval to process the personal data according to local privacy laws and standards (d.lgs. 196/03).