Resident Manager (all genders) - Milan

Tribera is a next-gen living platform built for Gen Z. With 20+ properties and over 11,000 beds across 8 countries, we’re shaping a new way to live, study, and stay across Europe.

Born from the merger of BaseStack Living and Milestone, Tribera brings together student living, co-living, and short stays under one roof. Our spaces are design-led, community-first, and flexible by default, because real life isn’t one-size-fits-all.

We’re building places where people feel connected, inspired, and supported to live life their way. And we’re growing fast, which means there’s plenty of room to shape what comes next, together.

A new chapter begins – welcome to Tribera!

Are you ready to lead a dynamic team in a fast-paced environment, where hospitality excellence, customer satisfaction, and operational efficiency are key? As the Resident Manager at Tribera Milan, you’ll play a pivotal role in launching and managing our new Milan property, opening in Fall 2026. You’ll be involved from the pre-opening phase through to full operational delivery, managing property operations, enhancing the resident experience, and driving business success at one of our premier locations.

What You’ll Do:

• Customer Acquisition & Marketing: Collaborate with the Corporate Services team to implement local sales and marketing strategies, and identify local partners to strengthen the Tribera brand experience.
• Customer Care & Retention: Ensure high levels of customer satisfaction through community building, prompt response to resident inquiries and complaints, and maintaining a stable living environment.
• Facility Management: Work closely with external suppliers and the Corporate Services team to maintain the optimal condition of the property.
• Operational Reporting: Ensure timely and accurate financial and operational reporting, adhering to Tribera’s business compliance guidelines.
• Quality & Safety: Implement quality management measures, including Standard Operating Procedures (SOPs), and ensure residents’ safety through regular drills and access control.

What We’re Looking For:

• Experience: 2-5 years in a similar hospitality management role such as Resident Manager, Front Office Manager, or Room Division Manager.
• People Skills: A strong ability to work with diverse teams and create a positive, collaborative environment for both residents and colleagues.
• Attention to Detail: A high level of precision and organizational skills with a strong affinity for administrative tasks and data management.
• Communication Skills: Fluency in Italian (C1/C2) and English (C1/C2), with additional languages a plus.
• Leadership: Proven experience in leading teams, with the ability to drive performance and provide training and support.