In Room Dining Manager

ROCCO FORTE HOTELS

THE CARLTON

Milano

IN ROOM DINING MANAGER

Main purpose:

The In Room Dining Manager coordinates and supervises the In Room Dining team to ensure the best Guests’ experience. He/she cooperates with Restaurant team when required.

Reports to: F&B Manager.

Main duties & responsibilities:

• Responsible for ensuring the happiness and satisfaction of guests. Ensure that policies and procedures are complied with our standard of service;

• Oversee all aspects of the daily operation of the hotel’s In Room Dining service;

• Be able to align with our philosophy of creating authentic and unique experiences for our Guests;

• Responsible for creating and implementing amenity programs, working closely with the Head Chef and the F&B Manager.

• Able and willing to motivate the team to obtain guest satisfaction and perform at the high end of the market;

• Accomplish people development objectives through recruiting, training, coaching, counselling and supervising employees;

• Ensure all the Team Members are meeting all established standards of service through ongoing and recurrent training systems;

• Responsible for selection and development of direct reports and team members, monitoring performance and providing feedback; responsible for supporting direct reports in team selection, management and development.

• Responsible for leading the department in order to reach financial, quality and people objectives. Assure that all finance and department procedures are followed.

• Budget control, working closely with F&B Manager;

• Support the Senior Management in handling all issues related to the safety, security, satisfaction and well-being of hotel guests and employees. Responds swiftly and effectively in any hotel emergency or safety situation.

• Ensuring compliance with licensing, hygiene and health and safety legislation/guidelines;

• Producing staff rotas.

We offer:

• Permanent contract according to C.C.N.L. Settore Turismo.

• Learning & development activities and career opportunities.

• Opportunity to stay in one of our hotels at a reduced rate (35€ per night) upon reaching 6 working months. You will also be entitled to 50% discount at bars and restaurants of the Company and 20% discount on wellness treatments at our Spa and on products "Irene Forte".

• Staff celebrations.

Competencies required:

• Managing Team Performance: Sets high standards for oneself and Team Members, provides guidance, development and takes corrective action in order to achieve consistently high levels of service.

• Personal Effectiveness: Adapts interpersonal style and skills so that high quality results are achieved. Modifies behaviour to accommodate for certain individuals, situations and different tasks.

• Personal and team development: Seeks opportunities to learn and to develop themselves and others in order to add value to the performance of the department and hotel.

• Business awareness: Understands the direct connection between day-to-day service delivery and how it impacts departmental, hotel and company success.

• Service excellence: Delivers service standards, which consistently exceed guest expectations.

• Technically skilled: Demonstrates and understands job requirements and displays the technical skills and knowledge required to perform job well and in line with the departmental SOPs.

Other requirements:

• At least 3 years of professional experience in a similar role in 5 stars hotels

• Fluent in Italian, English at a proficient level, a third language is preferred

• Valid HACCP certification;

• Knowledge of F&B management software (e.g. Symphony, FutureLog), and Microsoft Office package.

• Passion for service, and ability to lead a result driven team of professionals;

• Previous experience as trainer is a plus;

• Flexibility;

• Attention to detail.

Please apply forwarding your CV with full details and enclose the approval to process the personal data according to local privacy laws and standards (d.lgs. 196/03).