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JOB PURPOSE

The Guest Service Agent welcomes guests with a warm and friendly disposition, answers their questions, handles their complaints immediately and attends to their requests in a professional and timely manner.

KEY ACCOUNTABILITIES

• Provides information and general assistance to guests;

• Answers phone calls and requests from guests;

• Performs all necessary administrative tasks;

• Manages a variety of financial transactions and is responsible of cash floats.

QUALIFICATIONS (skills, competencies, experience)

• Fluent English, oral and written and at least 3 additional European languages (Italian, Portuguese, German, Spanish and French);

• High School certificate;

• Experience as a receptionist;

• Cruise industry experience is an advantage;

• Proficient use of Microsoft Office and Publisher;

• Knowledge of Fidelio Cruise System is an advantage;

• Excellent communication and customer care skills;

• Problem solving skills;

• Teamwork;

• STCW95 certification is compulsory (Basic fire fighting, personal survival techniques, elementary first aid, personal security and social responsibility);

• A recognized medical certification is required before starting to work on board.