Front Office Agent Tournant
Borgo Pignano Florence
Pubblicato il 11/11/2025 | Candidati per primo
Dettaglio dell'offerta
Firenze, Italia
Full-time
Tempo determinato
Da 1 a 2 anni
26000 - 26000 €
da 01/06/2026
11/01/2027
Fixed term working contract of 7 months as from June 2026 according to CCNL Settore Turismo (Federalberghi) with willingness to transform it into Permanent contract according to performance in 2027
40 hours per week over 5 days with two rotating days off.
Discount equal to 50% in our sister hotels’ Restaurant
Internal training on operational procedures and introduction to the Relais & Châteaux circuit.
Training on Quality assessment and sector regulations.
Welfare credit provided based on guest satisfaction.
Company canteen.
Uniform and uniform laundry service.
Inglese - C1 - Avanzato
Francese - B2 - Intermedio superiore
Descrizione dell'offerta
Ensure that all guest preferences noted in the reservation are recorded and honoured.
Collaborate with Housekeeping and Maintenance to ensure the guest room is ready for arrival.
Welcome guests at check-in and check-out while adhering to service standards.
Actively promote hotel services and amenities such as room upgrades, dining and SPA experiences
·Manage guest requests in person, via phone, or through email/WhatsApp.
Respond to every guest need with courtesy and attention to detail.
Stay updated on local attractions and provide information on hotel services.
Actively collaborate with all departments to ensure a smooth and high-quality service.
Demonstrate a collaborative attitude and a team-oriented approach, contributing to a positive and professional atmosphere.
Be ambassador of our company values: Sustainability, Authenticity and Gracefulness
Precisely and carefully handle front office administrative tasks, including cash management and maintain guest records in compliance with GDPR.
Be willing to cover night shift once a month
Your direct supervisor will assign you additional tasks as needed
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