Night Auditor

ROCCO FORTE HOTELS

THE CARLTON

Milano

NIGHT AUDITOR

Apply for this role! If your profile matches our requirements, you'll be invited to an interview with our managers on September 2nd and 3rd, during our Recruitment Days in Milan!

Main Purpose:

The Night Auditor is the main reference for our Guests during night shifts: his/her goal is to engage a personalised and empathic relationship with them, in order to provide a flawless and unique experience.

Reports to: Front Office Manager.

Main duties & responsibilities:

• Carry out all Front Desk operations during night shifts, according to the company policies and procedures, maintaining high standards at all times: check-in, check-out, billing, hotel and room orientation, providing information to Guests;

• Responsible of providing to each Guest a warm and efficient arrival and departure process;

• Build and maintain an individual and professional relationships with Guests, being his/her reference point;

• Support to the concierge team in handling all Guests requests;

• The Front Desk is the “treasury” of the hotel, you will manage petty cash, Guests billings and, being one of the cashiers, you will be responsible of the relevant accounting tasks.

• Handle emergencies and critical situations;

• Daily closure, cashier check for all hotel outlets, accounting reports, posting control, providing data to statistics and local government institutions.

We offer:

• Temporary (1 year) contract according to C.C.N.L. Settore Turismo.

• Learning & development activities and career opportunities.

• Opportunity to stay in one of our hotels at a reduced rate (35€ per night) upon reaching 6 working months. You will also be entitled to 50% discount at bars and restaurants of the Company and 20% discount on wellness treatments at our Spa and on products "Irene Forte".

• Staff celebrations.

Competencies required:

• Collaboration: Be able and willing to work as a team within the department and with other departments.

• Personal Effectiveness & Communication: Demonstrate self-control and present information clearly and with confidence.

• Personal development: Be open to and accept constructive feedback and use it to improve. Ongoing dialogue with Head of Department on own performance objectives.

• Business orientation: Be able to follow guidelines and priorities assigned by Head of the Department in order to achieve goals in a timely and satisfactory way. Perform his/her tasks with integrity.

• Technical Skills: Demonstrate technical competence and knowledge related to the role.

Other requirements:

• Professional experience preferably at international level in the same role;

• Knowledge of Hotel Management software (e.g. Opera);

• Knowledge of the Microsoft Office package;

• Fluent in English and Italian. A third language is preferred;

• Strong passion for hospitality and attention to details.

Please apply forwarding your CV with full details and enclose the approval to process the personal data according to local privacy laws and standards (d.lgs. 196/03).