Assistant Maitre | Masseria Torre Maizza

ROCCO FORTE HOTELS

MASSERIA TORRE MAIZZA

Puglia

ASSISTANT MAITRE

Opened in May 2019, Masseria Torre Maizza is located in the most glamorous destination on the Italian Adriatic coast. Surrounded by ancient olive groves, the renovated 16th century masseria is filled with thoughtful design accents and details to create a unique sense of place, from the stunning Olga Polizzi-designed rooms and suites to the romantic sunset rooftop bar and elegant restaurant overlooking the swimming pool. The resort also features a 9-hole executive golf course, a private beach club and an indulgent Spa.

Main purpose:

The 2nd Maître is one of our ambassador in the Restaurant, assisting the Maitre in various F&B duties. He/she will assists Maitre in supervising the staff line, welcoming guests and ensure the Guests are satisfied.

Reports to: Maitre.

Main duties & responsibilities:

• Provide an excellent and tailor made culinary experience to our Guests according to our service standards and procedures;

• Oversee the Restaurant service;

• Create and maintain a professional relationship with Guests;

• Create and maintain a professional relationship with colleagues and other departments;

• Anticipate guests needs and handle Guest comments and complaints when needed;

• Assist the Maitre in training and developing staff in everyday operations according to our standard and procedures;

• Assist the Maitre on monitoring stock levels and alignment to the department financial objectives;

• Support the Sommelier in the wine selling process, service and recommendation;

• Handle administration tasks as required;

• Comply with H&S national rules and company instructions;

• Assisting the Maitre with overseeing the service, ensuring smooth operation, and resolving any issues that may arise;

• Assisting with taking reservations, managing waiting lists, and ensuring accurate seating arrangements

We offer:

• Seasonal contract according to C.C.N.L. Settore Turismo.

• Learning & development activities and career opportunities.

• Opportunity to stay in one of our hotels at a reduced rate (35€ per night) upon reaching 6 working months. You will also be entitled to 50% discount at bars and restaurants of the Company and 20% discount on wellness treatments at our Spa and on products "Irene Forte".

• Staff celebrations.

Competencies required:

• Managing Team Performance: Sets high standards for oneself and Team Members, provides guidance, development and takes corrective action in order to achieve consistently high levels of service.

• Personal Effectiveness: Adapts interpersonal style and skills so that high quality results are achieved. Modifies behavior to accommodate for certain individuals, situations and different tasks.

• Personal and team development: Seeks opportunities to learn and to develop themselves and others in order to add value to the performance of the department and hotel.

• Business awareness: Understands the direct connection between day-to-day service delivery and how it impacts departmental, hotel and company success.

• Service excellence: Delivers service standards, which consistently exceed guest expectations.

• Technically skilled: Demonstrates and understands job requirements and displays the technical skills and knowledge required to perform job well and in line with the departmental SOPs.

Other requirements:

• Professional experience at an international level, preferably in a Restaurant, in the same role;

• English knowledge at Intermediate/Advanced level;

• Professional knowledge of Italian cuisine and Italian & International wines;

• Valid HACCP certification;

• Knowledge of F&B management software;

• Passion for service and ambition to grow professionally;

• Flexibility;

• Attention to detail.

Please apply forwarding your CV with full details and enclose the approval to process the personal data according to local privacy laws and standards (d.lgs. 196/03).