Assistant Maitre

ROCCO FORTE HOTELS

MASSERIA TORRE MAIZZA

Puglia

ASSISTANT MAITRE

Main purpose:

The Assistant Maître is one of our ambassador in the Restaurant, assisting the Maître in various F&B duties such as in supervising the staff line, in welcoming guests and in ensuring the Guests are satisfied.

Reports to: Restaurant Manager.

Main duties & responsibilities:

• Provide an excellent and tailor made culinary experience to our Guests according to our service standards and procedures;

• Oversee the Restaurant service;

• Create and maintain a professional relationship with Guests;

• Create and maintain a professional relationship with colleagues and other departments;

• Anticipate guests needs and handle Guest comments and complaints when needed;

• Assist the Maître in training and developing staff in everyday operations according to our standard and procedures;

• Assist the Maître on monitoring stock levels and alignment to the department financial objectives;

• Support the Sommelier in the wine selling process, service and recommendation;

• Handle administration tasks as required;

• Comply with H&S national rules and company instructions;

• Assist the Maître in overseeing the service, ensuring smooth operation, and resolving any issues that may arise;

• Assisting in taking reservations, managing waiting lists, and ensuring accurate seating arrangements.

We offer:

• Seasonal contract according to C.C.N.L. Settore Turismo.

• Learning & development activities and career opportunities.

• Opportunity to stay in one of our hotels at a reduced rate (35€ per night) upon reaching 6 working months. You will also be entitled to 50% discount at bars and restaurants of the Company and 20% discount on wellness treatments at our Spa and on products "Irene Forte".

• Staff celebrations.

Competencies required:

• Managing Team Performance: Sets high standards for oneself and Team Members, provides guidance, development and takes corrective action in order to achieve consistently high levels of service.

• Personal Effectiveness: Adapts interpersonal style and skills so that high quality results are achieved. Modifies behavior to accommodate for certain individuals, situations and different tasks.

• Personal and team development: Seeks opportunities to learn and to develop themselves and others in order to add value to the performance of the department and hotel.

• Business awareness: Understands the direct connection between day-to-day service delivery and how it impacts departmental, hotel and company success.

• Service excellence: Delivers service standards, which consistently exceed guest expectations.

• Technically skilled: Demonstrates and understands job requirements and displays the technical skills and knowledge required to perform job well and in line with the departmental SOPs.

Other requirements:

• Professional experience at an international level, preferably in a Restaurant, in the same role;

• English knowledge at Intermediate/Advanced level;

• Professional knowledge of Italian cuisine and Italian & International wines;

• Valid HACCP certification;

• Knowledge of F&B management software;

• Passion for service and ambition to grow professionally;

• Flexibility;

• Attention to detail.

Please apply forwarding your CV with full details and enclose the approval to process the personal data according to local privacy laws and standards (d.lgs. 196/03).