Housekeeper – Governante

HOUSEKEEPER (Governante)

San Clemente Palace Venice – www.sanclementepalace.it

Awarded “Best Hotel in Venice” and ranked among the Top 20 Hotels in the World by Condé Nast Traveller (2025), this majestic resort immerses guests in a 900-year-old historic building, rich in charm and Renaissance tradition. It features a collection of beautifully restored monastic structures, a 12th-century chapel, and nearly 6 hectares of ancient gardens offering breathtaking views of the city, along with 196 meticulously furnished rooms and suites – including the largest and most exclusive suite in Venice.

Annual art installations rotate throughout the property in conjunction with the Venice Biennale. Inside, the hotel seamlessly blends contemporary style with Renaissance influences, boasting six-meter-high ceilings, wide corridors, grand staircases, and intricate details such as terrazzo floors, silk-covered walls, and Murano glass chandeliers, making it one of Europe’s premier hotels for art exhibitions.

Serenity permeates the hotel’s Longevity Spa, which features a heated outdoor pool, tennis court, jogging paths, a pitch & putt golf course, and a fully equipped kids’ club – ensuring an unforgettable stay.

The hotel’s proximity to St. Mark’s Square, its exceptional culinary offerings featuring a rich variety of Italian cuisine, and its unique combination of event spaces invite guests to create truly memorable experiences.

As we prepare for our imminent reopening, we are seeking an Housekeeper to join our Housekeeping Team

Role Description

As Housekeeper (Governante), you will ensure that guest rooms, suites, and public areas uphold the highest standards of cleanliness, presentation, and luxury that define San Clemente Palace Venice. This role requires meticulous attention to detail, excellent organizational skills, and a strong commitment to delivering exceptional guest experiences.

You will work both independently and within the housekeeping team to ensure comfort, safety, and satisfaction for all guests.

Your main responsibilities will include:

Guest Room & Suite Cleaning

• Cleaning and preparing guest rooms and suites according to hotel standards, including bed making, bathroom cleaning, dusting, vacuuming, and replenishing amenities
• Handling daily turndown service, VIP preparations, and special guest requests
• Ensuring all linens and terry items meet hygiene and presentation requirements

Public Area & Back-of-House Upkeep

• Maintaining cleanliness in corridors, service areas, and designated public spaces
• Reporting maintenance issues, safety risks, or damaged items promptly to supervisors

Guest Interaction & Service

• Responding quickly and courteously to guest requests to ensure a seamless, luxurious stay
• Maintaining a polished, professional appearance in accordance with grooming standards

Operational Support

• Following daily room assignment sheets and completing tasks within expected time frames
• Using cleaning equipment, tools, and chemicals correctly and safely
• Tracking and reporting low-stock items such as amenities, linens, and cleaning supplies

Health, Safety & Cleanliness Standards

• Adhering to hygiene, sanitation, and safety regulations, including PPE use when required
• Following all hotel SOPs and LQA service standards

Additional responsibilities and tasks can be added at any time according to the needs of the business and of the hotel 

What We’re Looking For

• Previous experience as a room attendant or housekeeper in a luxury hotel (preferred)
• Strong attention to detail and commitment to high-quality work
• Ability to work efficiently in a fast-paced environment, especially during high occupancy
• Proficiency in Italian and basic communication skills in English; additional languages are a plus
• Flexibility to work weekends, holidays, and varying shifts

Additional Information:

 • Location: Venice, Italy – Based on San Clemente Island, Venice (daily boat transfers required)

• Type of work: Full time 

• Flexible schedule including weekends, holidays, and peak periods

• You must possess the legal right to work in Italy