Floor Manager (Bar)

ROCCO FORTE HOTELS

THE CARLTON

Milano

FLOOR MANAGER (BAR)

Main purpose:

The Floor Manager supports the Director of Bars in overseeing the efficient running and profitability of the outlet according to our standards and procedures.

Reports to: Director of Bars.

Main duties and responsibilities:

• Support to the Director of Bars in ensuring a tailor made bar experience and satisfaction of Guests according to our standards and procedures;

• Ensure that bar Team works according to our standards and procedures;

• Oversee the bar service supporting the Team when needed;

• Create and maintain a professional and personalised relationship with Guests, handling comments and complaints;

• Create and maintain a professional relationship with colleagues and other departments;

• Able and willing to motivate the Team to obtain Guests’ satisfaction;

• Support the Director of Bars in accomplishing outlet human resources objectives by orienting, training, scheduling, coaching, counselling and disciplining employees and staff rotas;

• Support the Director of Bars in reaching the outlet financial goals, in drafting inventory, in controlling stock level and costs;

• Support the Director of Bars in organising events in the Hotel under the F&B Manager supervision (e.g. banquets, weddings).

We offer:

• Permanent contract according to C.C.N.L. Settore Turismo.

• Learning & development activities and career opportunities.

• Opportunity to stay in one of our hotels at a reduced rate (35€ per night) upon reaching 6 working months. You will also be entitled to 50% discount at bars and restaurants of the Company and 20% discount on wellness treatments at our Spa and on products "Irene Forte".

• Staff celebrations.

Competencies required:

• Managing Team Performance: Sets high standards for oneself and Team Members, provides guidance, development and takes corrective action in order to achieve consistently high levels of service.

• Personal Effectiveness: Adapts interpersonal style and skills so that high quality results are achieved. Modifies behaviour to accommodate for certain individuals, situations and different tasks.

• Personal and team development: Seeks opportunities to learn and to develop themselves and others in order to add value to the performance of the department and hotel.

• Business awareness: Understands the direct connection between day-to-day service delivery and how it impacts departmental, hotel and company success.

• Service excellence: Delivers service standards, which consistently exceed guest expectations.

• Technically skilled: Demonstrates and understands job requirements and displays the technical skills and knowledge required to perform job well and in line with the departmental SOPs.

Other requiements:

• Professional experience in a similar role in 5 stars hotels and/or well-known bar;

• English knowledge at Advanced level;

• Knowledge of F&B management software;

• Preferable evidence of self-development through specialized courses, conferences/workshops;

• Valid HACCP certification;

• Previous experience as trainer is a plus.

Please apply forwarding your CV with full details and enclose the approval to process the personal data according to local privacy laws and standards (d.lgs. 196/03).