Stage Front Office

Job title:                                             Stage Front Office

Reports directly to:                       Front Office Manager

Overall Job Purpose

The Stage Front Office will gain practical experience in customer service, guest relations, and administrative tasks, serving as the first point of contact for clients and visitors. The intern will work closely with the front office team to ensure a smooth and efficient operation, upholding the company's standards of service and professionalism.

Qualifications & Skills

• Excellent Communication Skills
• Initiative and the Anticipation of needs
• Customer service-oriented
• Attention to detail
• Problem solver
• Positive approach
• Fluent in both Italian and English
• Strong understanding of front desk, guest services

Principal Accountabilities

·        Greet and welcome guests, visitors, or clients in a professional and friendly manner.

·        Answer incoming phone calls, screen and forward calls, and take messages accurately.

·        Manage and process reservations, appointments, or bookings.

·        Handle incoming and outgoing mail, deliveries, and faxes.

·        Liaise with other departments (e.g., housekeeping, sales, management) to fulfill guest requests and ensure seamless operations.

·        Support the front office team with various ad-hoc tasks as needed.

·        Address inquiries and provide information about the company, services, or local area.

·        Assist with a wide range of guest requests and resolve issues or complaints in a timely and professional manner.