Assistant Executive Housekeeper

ROCCO FORTE HOTELS

THE CARLTON

Milano

ASSISTANT EXECUTIVE HOUSEKEEPER

Main purpose: This position is ideal for an ambitious candidate who is willing to supervise and develop a team, maintain an excellent standard of service meanwhile managing the relationship with our Guests. Reports to: Executive Housekeeper.

Main duties & responsibilities: • Ensure that housekeeping requests by Guests are responded to in a timely and efficient manner and where possible anticipate Guest’s needs; • Guarantee daily inspection of Guest rooms, public areas, back of the house areas to maintain and reach our service standard; • Help in maintaining all department inventories and cleaning schedules; • Support the Executive Housekeeper to maintain the décor of staff house, lockers and back of the house; • Assist the Executive Housekeeper in the housekeeping staff appraisal, training and development; • Comply with the financial objectives of the department.

We offer: • Fixed-term (1 year) contract according to C.C.N.L. Settore Turismo. • Learning & development activities and career opportunities. • Opportunity to stay in one of our hotels at a reduced rate (35€ per night) upon reaching 6 working months. You will also be entitled to 50% discount at bars and restaurants of the Company and 20% discount on wellness treatments at our Spa and on products "Irene Forte". • Staff celebrations.

Competencies required: • Managing Team Performance: Sets high standards for oneself and Team Members, provides guidance, development and takes corrective action in order to achieve consistently high levels of service. • Personal Effectiveness: Adapts interpersonal style and skills so that high quality results are achieved. Modifies behaviour to accommodate for certain individuals, situations and different tasks. • Personal and team development: Seeks opportunities to learn and to develop themselves and others in order to add value to the performance of the department and hotel. • Business awareness: Understands the direct connection between day-to-day service delivery and how it impacts departmental, hotel and company success. • Service excellence: Delivers service standards, which consistently exceed guest expectations. • Technically skilled: Demonstrates and understands job requirements and displays the technical skills and knowledge required to perform job well and in line with the departmental SOPs.

Other requirements: • Fluent in Italian; • English knowledge (intermediate level); • PC literate; • Previous professional experience in the same role is preferred; • High School certificate.

Please apply forwarding your CV with full details and enclose the approval to process the personal data according to local privacy laws and standards (d.lgs. 196/03).