Receptionist / Senior Front Office Associate

Berghoferin Fine Hotel & Hideaway***** is seeking a motivated and service-driven Receptionist / Senior Front Office Associate who will oversee the Front Office and seamlessly manage guest-facing responsibilities, while ensuring the smooth flow of daily operations at its truly unique 5-star boutique hotel.

This position offers the opportunity to gradually expand responsibility beyond core reception duties, actively shape a refined and distinctive service profile in close collaboration with hotel management, and grow professionally within a quality-focused hospitality environment.

Set in a small mountain hamlet in southern South Tyrol, at 1,500 meters above sea level near the border with Val di Fiemme (Trentino) in the westernmost Dolomites, Berghoferin Fine Hotel & Hideaway is a boutique sanctuary of just 13 suites, which uniquely combines the charm of a meticulously curated private estate with all the amenities of luxury hospitality.

Nestled in unspoiled nature and far from mass tourism, the hotel is a privately owned hidden gem with a strong and distinctive character. Remodelled in 2022/2023, it blends alpine authenticity with refined luxury, honouring the region’s heritage while introducing distinctive touches. It attracts a highly international clientele seeking a cultivated and sophisticated experience that inspires and restores.

At the heart of Berghoferin’s hospitality philosophy lies a dedication to discreet, intuitive, and highly personalized service. The Front Office Associate plays a key role in bringing this philosophy to life through seamless guest interactions and flawlessly orchestrated daily operations, ensuring an exceptional experience from first inquiry to fond farewell.

Berghoferin is looking for a candidate with Front Office experience who shares these values and is ready to take the next step and assume greater responsibility.

Conceived as a long-term journey, this role offers the opportunity to grow together with the hotel and create something enduring within a supportive and collaborative environment.

Key Responsibilities Include:

Reservations & PMS Management

Managing reservations and all related guest correspondence and administrative processes with precision and a strong sense of responsibility and accountability. Ensuring accurate data maintenance within the PMS (experience with ASA Hotel is highly valued). Coordinating arrivals, departures, room assignments, and internal communication to guarantee seamless daily operations.

Front Office Operations & Visible Host Role

Acting as a visible and welcoming presence at reception, embodying the character of the property through professionalism, genuine warmth, and understated hospitality. Independently overseeing daily Front Office operations with a strong sense of responsibility, ensuring seamless check-in and check-out procedures, structured workflows, and a consistently calm, attentive, and professional guest experience.

Guest Relations & Personalized Service Excellence

Fostering meaningful and lasting guest relationships through attentive, discreet, and individually tailored service beyond standard Front Office processes. Providing knowledgeable and thoughtful recommendations regarding local experiences, dining, activities, and services, while proactively supporting guests with personalized arrangements and special requests. Anticipating guest expectations and enhancing their stay through meaningful, well-judged service moments that reflect the character and quality standards of the property.

Office Management

Ensuring meticulous and well-structured office organization, maintaining order, clarity, and professionalism across all administrative workflows. Handling smaller accounting-related tasks, document control, and accurate record-keeping with precision, attention to detail, and a high standard of accuracy.

Back Office & Administrative Support

Providing responsible support to hotel management across a wide range of back-office functions, including operational coordination, administrative tasks, process alignment, and organizational support. Contributing with precision, reliability, and a proactive approach to ensure smooth processes and well-structured operations. This role offers the opportunity to gradually take on increasing responsibility, gaining the experience and skills necessary for broader operational involvement in the future.

Operational Coordination Across Departments

Coordinating closely with all relevant hotel departments to ensure that guest preferences, special requests, and operational details are accurately communicated and carried out. Supporting smooth daily operations by keeping an organized overview and assisting management in aligning activities across departments.

Manager on Duty & Operational Responsibility

Assuming Manager on Duty responsibilities when required, acting as a reliable point of contact for operational decisions and guest-related matters. Handling sensitive situations with discretion and sound judgment while gradually taking on broader responsibility within daily operations, including the potential supervision of an additional Front Office team member in the future.

Position-Related Benefits

Potential for an annual contract in the future

Structured 6-day workweek in high season with flexible day off; in low season, up to two days off per week are possible, as the hotel and restaurant are closed for guests from Monday after breakfast until Wednesday midday

Staff accommodation (private room) provided free of charge

Complimentary staff meals, including breakfast, lunch, dinner, snacks, soft drinks, and coffee – also on days off

Provision and in-house cleaning of high-quality staff uniforms during employment

Free Wi-Fi

Free on-site parking with access to the hotel’s electric car charging station

Work in the prosperous region of South Tyrol, renowned for its excellence in hospitality, in a beautiful and idyllic location surrounded by the unspoiled nature of the UNESCO World Heritage Dolomites. The area offers numerous opportunities for outdoor activities and sports, providing a peaceful environment, yet remains only 30 minutes by car from Egna/Ora or Cavalese (also accessible by public transport).

Opportunity to work in high-end hospitality at a unique, independent, and intimate 5-star hotel, as part of a small team where every individual plays a key role and can actively contribute to the success of the property.

Pleasant and stimulating work environment within a young, dynamic team, in a welcoming and supportive setting that fosters openness and inclusivity, while maintaining the highest standards of professionalism, competence, and performance.

Opportunities for internal and external professional development

Professional Profile

Proven experience: Solid professional experience as a Receptionist, Front Office Agent, or in a comparable operational role, preferably within a luxury hotel, curated upscale boutique property, or refined hospitality environment, providing a strong understanding of high-end guest service standards and daily hotel operations. Experience in a position of responsibility is valuable but not required.

Commitment to refined hospitality and guest excellence: Genuine passion for hospitality and dedication to bespoke, guest-focused service. Ability to create memorable and lasting impressions through attentiveness, discretion, and a strong commitment to excellence. Anticipates guest needs and delivers personalized, high-quality experiences.

Communication, language skills, and cultural awareness: Fluent in English, Italian, and German, with refined, confident, and guest-oriented communication skills. Adapts tone and style to international guests with warmth and professionalism. Enthusiasm for working in a culture-savvy environment with a strong sense of etiquette and refined ambiance.

Operational competence and organizational skills: Ability to work independently while closely collaborating with management, with the potential to supervise or work alongside an additional team member in the future. Skilled at multitasking efficiently and remaining calm, solution-oriented, and professional in busy or challenging situations. Strong organizational abilities with meticulous attention to detail, precision, order, and cleanliness across all operational and administrative tasks.

Professionalism, integrity, and discretion: High level of professionalism, integrity, and discretion in all interactions with guests, colleagues, and superiors. Reliable, trustworthy, and responsible, particularly when handling sensitive guest information and operational matters.

Team spirit and collaboration: Strong team player with a supportive and proactive mindset. Willingness to assist across departments and contribute to a respectful, high-performing work environment.

Reliability, resilience, and quality awareness: High reliability and punctuality, combined with flexibility in working hours. Resilient under pressure, with persistence in maintaining consistent quality and performance standards.

Personal presentation and etiquette: Immaculate personal appearance; well-groomed, calm, confident, and professional demeanor. Excellent manners and strong etiquette, naturally representing a refined hospitality setting.

Commitment to growth and long-term perspective: Strong motivation for continuous personal and professional development, with ambition to grow into increased responsibility within Front Office and operational functions. Desire to contribute long-term to a distinctive, high-quality, and sustainable hospitality concept.