Concierge

Casa Brera, a Luxury Collection Hotel, Milan belonging to Marriott International, is currently recruiting a Concierge to join a team made of modern and authentic hospitality professionals in the newest luxury lifestyle hotel in Milan.

Reporting to Lead Concierge, the role will be a point of reference for all guests’ inquiries, special arrangements, services requests.

• This is full-time position, 5 days a week with 2 days off. 
• The starting date is estimated in September/October.

About us 

Casa Brera is an unexpected gateway in the heart of Brera.

Reinterpreted by Studio Urquiola, Casa Brera features 116 sophisticated guestrooms including 15 suites and the Milanese Suite. Hidden behind a rationalist façade, you will find a world of international elegance, transcending the traditional hotel experience. Our hotel promises cosmopolitan luxury, authentic lifestyle and a timeless Milanese elegance.

A Culinary hub, here flavors and sounds from different places seamlessly interlace.By night, the rooftop’s sky bar transforms into an unmissable destination, with a pool and lounge areas providing the perfect spot to soak up the energy and skyline of the city. 

Join Casa Brera, the new place to be in Milan, where an authentic and modern team crafts unique experiences that connect our guests with Milanese heritage in a welcoming and inclusive atmosphere.

The impact you’ll make

Our jobs aren’t just about giving guests a directions or special arrangements. Instead, we want to build and experience that is memorable and unique. Our Concierge take the initiative to deliver a wide range of services that guide guests through their entire stay. They are empowered to move about their space and do what needs to be done. Whether processing operational needs, addressing guest requests, completing reports, or sharing the highlights of the local area, they make transactions feel like part of the Casa Brera experience. First impressions are everything. And you’ll set the tone for every guest’s stay. With a genuinely warm welcome, you’ll be ready with answers to any questions and happy to offer information about hotel services, facilities and the local area. Anything to help make their visit that bit more special.

Join a newly opened lifestyle luxury hotel

Working in a newly opened luxury lifestyle hotel is an incredible opportunity to gain strong expertise in hospitality and a great exposure to Marriott International EMEA leaders. This can remarkably accelerate your career growth within the company and provide you the right tools to be involved in other openings at national and international level. It is indeed a challenging experience but surely a rewarding one!

What you’ll do

• Act as the first point of contact between guests, the hotel team and external suppliers.
• Respond (in-person, over the phone, or by email) to all guest inquiries, special arrangements, services requests (e.g., transportation, reservations, dry cleaning) and follow up to ensure satisfaction.
• Coordinates travel plans, special occasions, create unique experience and suggest exclusive addresses to guests liaising with external and internal suppliers, according to guests’ hints and preferences. 
• Make each guest feel welcomed and valued, anticipate guests’ needs and create unforgettable experiences for them.
• Manage and coordinate guest chats, create, monitor and close cases using the appropriate Marriott tool.
• Maintain a strong knowledge about local areas, ongoing events happening, exclusive experiences, special suppliers and constantly update guests and the team.
• Record and manage guests’ requests in the internal CRM Alice.
• Contact appropriate individual or department (e.g., Bell person, Housekeeping, Front Desk) as necessary to resolve guest requests or issues.  
• Escort guests to their room 
• Supervise and assist Bell Team in case of need, helping with luggage/parcel delivery.
• Provide your best service and make sure the guest leaves the hotel with a positive memory. Our aim is a 10/10!

What you’ll need:

• A warm, people-oriented demeanor and a team-first attitude.
• Positive outlook and outgoing personality.
• Flexibility, problem-solving skills and multi-tasking ability.
• Great storytelling skills in English and at least intermediate Italian (both writing and speaking).
• Previous Concierge experience is a big plus.
• Able to use CRM systems including Opera, GXP by Marriott, Alice.

What we offer: 

• A unique opportunity to be part of a luxury lifestyle hotel where we celebrate your unique talent. 
• Part of Marriott International, the largest hospitality brand in the world- this means national and internal promotion opportunities for the right candidates. The sky is your limit here. 
• World class training and development programs tailored to enhancing your skills and help you grow within the Marriott family. 
• Work alongside some amazing talent- award winning, experienced hospitality professionals. 
• Discounted room nights, meals, and spa access in more than 9,000 hotels worldwide-because your wellbeing means so much. 
• Discounts for your friends and family. 
• 5euros breakfast when staying at any of our European hotels. 
• Performance and Recognition programs. 
• Wellness and sustainability initiatives.

Explore our very big world 

As a world-class leader in the travel industry, there’s no better place than Marriott International to make your mark. Joining us, you’ll get to entertain and meet people from all over the world as you build your experience. You’ll find a place where your personality and ideas are appreciated just as much as the work you do. And you’ll grow through opportunities to explore the business, opening yourself to various career options. If you have the natural ability to communicate and enjoy working with others, we welcome you to join our global family. 

You’re welcomed here 

Our highest priority is making you feel as welcome as our guests. We want you to know you’re important to us and that you’ll make an impact in your role, and for that, you’ll be appreciated and valued.

Marriott International is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. Marriott International does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state or local laws.