Client Experience Coordinator

Thriom srl

Pubblicato il 08/11/2025

Dettaglio dell'offerta

Luogo di lavoro

Metropolitan City of Milan, Italy

Tipologia di contratto

Full-time

Salario

TBD

Lingue richieste

Inglese

Italiano

Salva

Descrizione dell'offerta

  • Guest Experience & Front-of-House
  • Welcome guests warmly and guide them through check-ins, studio tours, and class preparation.
  • Maintain a calm, professional, and inviting studio atmosphere at all times.
  • Client Relationship Management (CRM)
  • Manage and update client profiles, bookings, and memberships in the CRM system.
  • Support client retention by tracking engagement and following up with members.
  • Ensure accurate data entry and reporting to support management insights.
  • Sales & Community Engagement
  • Educate guests about THRIOM services, memberships, and packages with authenticity and enthusiasm.
  • Assist in achieving sales and retention goals by upselling memberships and retail products.
  • Help coordinate community events or activations that strengthen member relationships.
  • Operational Support
  • Collaborate with instructors and management to ensure smooth daily operations and class transitions.
  • Maintain the studio’s presentation standards: clean, organized, and aligned with THRIOM’s aesthetic.
  • Assist with administrative tasks such as inventory, scheduling, and supplier coordination.
  • Team Collaboration
  • Act as a communication link between clients, instructors, and management.
  • Support internal projects that improve efficiency and client experience.


  • Fluent in Italian and English (written and spoken).
  • Background in hospitality, wellness, or retail preferred.
  • Strong organizational, multitasking, and communication skills.
  • Professional, polished, and client-focused attitude.
  • Tech-savvy and comfortable with CRM and scheduling tools.
  • Genuine enthusiasm for wellness, fitness, and community.



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