Front Desk Operations Intern

About the Role

The Front Desk Intern will gain hands-on experience in hotel operations, providing an excellent opportunity to develop customer service skills and learn front desk procedures in a dynamic hospitality environment.

Main Responsibilities

• Welcome guests and manage check-in/check-out procedures, providing information about the hotel and local area;
• Answer phone calls and respond to inquiries professionally;
• Register guests and maintain accurate guest records;
• Respond to online reviews to ensure positive guest engagement;
• Coordinate with the housekeeping department to support smooth hotel operations.

Requirements

• Strong communication and interpersonal skills;
• Customer-oriented attitude and attention to detail;
• Ability to work in a fast-paced and dynamic environment;
• Reliability, professionalism, and a positive attitude;
• Enthusiasm to learn and develop new skills.

We Offer

• Hands-on experience in a professional hotel environment;
• Mentorship and training from experienced staff;
• Compensation for your work and dedication;
• Meals provided during work shifts;
• Opportunity to develop customer service and hospitality skills.

What We Expect:

Professionalism: Maintain a high standard of conduct, appearance, and reliability.

Enthusiasm: A strong desire and enthusiasm to work hard and learn new skills.

Positivity: A positive, cheerful attitude that contributes to a welcoming atmosphere for guests and colleagues.