F&B Reservations Coordinator

ROCCO FORTE HOTELS

HOTEL DE LA VILLE

Roma

F&B RESERVATIONS COORDINATOR

Main Purpose:

The F&B Reservations Coordinator will support our Head Hostess in managing reservations and the correspondence of our Food & Beverage department.

Reports to: Restaurant Manager

Main duties:

• Answer phone calls and manage the restaurant mail correspondence to book reservations;

• Use appropriate product and experience description techniques;

• Follow-up with written e-mail offers and confirmations according to our standards;

• Maintain professional relationships with Guests and colleagues;

• Effectively use up selling and cross-selling techniques.

We offer:

• Job on call contract according to C.C.N.L. Settore Turismo.

• Learning & development activities and career opportunities.

• Opportunity to stay in one of our hotels at a reduced rate (35€ per night) upon reaching 6 working months. You will also be entitled to 50% discount at bars and restaurants of the Company and 20% discount on wellness treatments at our Spa and on products "Irene Forte".

• Staff celebrations.

Competencies required:

• Collaboration: Be able and willing to work as a team within the department and with other departments.

• Personal Effectiveness & Communication: Demonstrate self-control and present information clearly and with confidence.

• Personal development: Be open to and accept constructive feedback and use it to improve. Ongoing dialogue with Head of Department on own performance objectives.

• Business orientation: Be able to follow guidelines and priorities assigned by Head of the Department in order to achieve goals in a timely and satisfactory way. Perform his/her tasks with integrity.

• Technical Skills: Demonstrate technical competence and knowledge related to the role.

Other requirements:

• Professional experience in a similar role;

• English knowledge at Intermediate level;

• Knowledge of F&B management software;

• Passion for service and ambition to grow professionally;

• Flexibility;

• Attention to detail.

Workplace: Hotel de la Ville, via Sistina 69, 00187 - Rome.

Please apply forwarding your CV with full details and enclose the approval to process the personal data according to local privacy laws and standards (d.lgs. 196/03).