Events Planning Manager

ROCCO FORTE HOTELS

THE CARLTON

Milano

EVENTS PLANNING MANAGER

Main purpose:

The ideal candidate will be responsible for making all events unique, ensuring that wedding parties, corporate and private events are perfectly organized by keeping in close contact with our Guest and exceed their expectations. She/he will be responsible of creating and maintaining relationships with potential and existent guests.

Reports to: General Manager.

Main duties & responsibilities:

• Produce detailed proposals for events and liaising with Guests to ascertain their precise event requirements;

• Constant update of entertainment opportunities within the area, in order to differentiate each event and satisfy high Guests’ expectation;

• Plan room layouts and the entertainment program;

• Liaise between Guests requests and F&B/Room division services;

• Coordinate venue management, suppliers, designers, contractors, equipment hire and catering with F&B Manager in line with RF policies and quality standard;

• Handle Guests queries and troubleshooting on the day of the event to ensure that all runs smoothly, and make sure that all the events within the hotel meet the hotel's level of quality standards;

• Follow up with Guests to understand their satisfaction;

• Take care of overall sales-related administrative duties;

• Act and manage events in line with budget as per GM’s instructions;

• Ensure to be compliance with legal, health, insurance and safety obligations.

• Work in collaboration with Proactive sales teams and Group & Event Sales Teams to establish a suitable Post Ensure compliance with all company standards, policies and procedures

• Communicates effectively

• Remains positive and resilient

• Shows initiative

• Demonstrates cooperation within the team and with other departments in order to deliver service excellence influences others in the team and clearly enjoys working with people

• Supports and attends any meetings, training sessions or courses that may be beneficial to Team Members or departments

We offer:

• Permanent contract according to C.C.N.L. Settore Turismo.

• Learning & development activities and career opportunities.

• Opportunity to stay in one of our hotels at a reduced rate (35€ per night) upon reaching 6 working months. You will also be entitled to 50% discount at bars and restaurants of the Company and 20% discount on wellness treatments at our Spa and on products "Irene Forte".

• Staff celebrations.

Competencies required:

• Team Management & Collaboration: be a role model for team work, reward and encourage positive team play. He/she will engage the Team Members, with a open communication, regular feedback and promoting a culture of trust and respect.

• Communication: He/she shares information across the business in a timely manner to inform better decisions.

• Personal effectiveness & Emotional intelligence: Self-awareness and self-control are a must. Able to establish mutually beneficial relationships with others. Set clear goals and expectations and identify clear priorities.

• Business orientation: Create an understanding amongst all the departments of how department performance impacts the business. Create action plans to improve performance when not meeting company requirements.

• Self & team developer: enthusiastic supporter of learning and development. Inspire and motivate others to achieve superior performance and to take on new learning opportunities. Discuss, plan, track and support own and team development and professional growth.

Other requirements:

• Previous experience in a similar role, preferred in hospitality business

• Fluency in Italian and English. A third language is a plus

• Natural flair for details

• Pc literate

Please apply forwarding your CV with full details and enclose the approval to process the personal data according to local privacy laws and standards (d.lgs. 196/03).