Switchboard Operator

Ready to be the voice of an iconic luxury destination?

As we prepare for our imminent reopening, we are seeking a Switchboard Operator to join our Front Office Team.

San Clemente Palace Venice – www.sanclementepalace.it

Awarded “Best Hotel in Venice” and ranked among the Top 20 Hotels in the World by Condé Nast Traveller (2025), this majestic resort immerses guests in a 900-year-old historic building, rich in charm and Renaissance tradition. It features a collection of beautifully restored monastic structures, a 12th-century chapel, and nearly 6 hectares of ancient gardens offering breathtaking views of the city, along with 196 meticulously furnished rooms and suites – including the largest and most exclusive suite in Venice.

Annual art installations rotate throughout the property in conjunction with the Venice Biennale. Inside, the hotel seamlessly blends contemporary style with Renaissance influences, boasting six-meter-high ceilings, wide corridors, grand staircases, and intricate details such as terrazzo floors, silk-covered walls, and Murano glass chandeliers, making it one of Europe’s premier hotels for art exhibitions.

Serenity permeates the hotel’s Longevity Spa, which features a heated outdoor pool, tennis court, jogging paths, a pitch & putt golf course, and a fully equipped kids’ club – ensuring an unforgettable stay.

The hotel’s proximity to St. Mark’s Square, its exceptional culinary offerings featuring a rich variety of Italian cuisine, and its unique combination of event spaces invite guests to create truly memorable experiences.

As we prepare for our imminent reopening, we are seeking a Switchboard Operator to join our Front Office Team.

Role Description:

As Switchboard Operator, you will be the voice of San Clemente Palace Venice and a vital link between guests and hotel operations. This guest-facing role is essential in ensuring flawless internal and external communication, reflecting the resort’s five-star standards through every interaction.

You will manage all incoming and outgoing calls with efficiency, discretion, and warmth, ensuring that guests and colleagues receive prompt, accurate, and professional assistance at all times.

Your main responsibilities will include:

• Answering all internal and external calls promptly and courteously, typically within three rings

• Screening, directing, and transferring calls accurately to guest rooms, departments, or personnel

• Handling guest requests via phone, including wake-up calls, messaging, and maintenance requests, and logging them into the appropriate systems

• Providing accurate information regarding hotel services, operating hours, and resort events

• Acting as a central communication point during emergencies, strictly following established hotel procedures

• Managing and executing wake-up calls with precision and personalization

• Taking clear and accurate messages for guests and staff and ensuring timely delivery through approved channels

• Maintaining an up-to-date internal directory of staff extensions, guest names, and room numbers

• Monitoring hotel alarms and emergency lines and responding immediately in accordance with SOPs

• Maintaining strict confidentiality of guest information and sensitive operational details

• Liaising closely with Front Desk, Housekeeping, Engineering, Security, and other departments to ensure seamless communication

• Additional responsibilities and tasks can be added at any time according to the needs of the business and of the hotel 

What We’re Looking For

• Minimum 1 year of experience operating a multi-line switchboard or telephone system, preferably in a luxury hotel or high-volume environment

• Flawless verbal communication in Italian and English; additional languages are a strong advantage

• A clear, articulate, and professional speaking style with excellent active listening skills

• Familiarity with PBX systems and basic knowledge of hotel PMS platforms

• Ability to handle multiple calls efficiently while maintaining accuracy and composure

• Strong sense of discretion, confidentiality, and professionalism

• Reliable, punctual, and comfortable working within a 24/7 operation

Additional Information:

 • Location: Venice, Italy – Based on San Clemente Island, Venice (daily boat transfers required)

• Type of work: Full time 

• Flexible schedule including weekends, holidays, and peak periods

• You must possess the legal right to work in Italy

What We Offer

• The opportunity to work in one of Europe’s most prestigious luxury resorts

• A unique workplace immersed in history, art, and culture

• Competitive compensation

• Accommodation, meals, uniform, and on-property benefits

• Ongoing training and professional development

• A supportive, international, and dynamic team environment

Apply Now

Ready to be the voice of an iconic luxury destination?

📩 Send your CV and cover letter to: recruitment@sanclementepalace.it and quote the reference LT – Switchboard Operator in the subject line.

Tutti i CV devono essere inviati comprensivi di autorizzazione al trattamento dei dati personali in conformità al Regolamento UE n. 2016/679 - GDPR e saranno utilizzati esclusivamente per la selezione in corso. L'offerta di lavoro si intende riferita ad entrambi i sessi secondo il disposto delle leggi 903/77 e 125/91.