Switchboard Operator

ROCCO FORTE HOTELS

THE CARLTON

Milano

SWITCHBOARD OPERATOR

Apply for this role! If your profile matches our requirements, you'll be invited to an interview with our managers on September 2nd and 3rd, during our Recruitment Days in Milan!

Main Purpose:

The Switchboard Operator answers every incoming phone calls, representing the first contact of the hotel, helping and handling Guests’, suppliers’ and colleagues’ needs.

Reports to: Front Office Manager and/or Front Office Supervisor.

Main duties & responsibilities:

• Answer incoming calls, greeting callers, transferring calls and taking messages when needed, according to our standards and procedures;

• Carry out clerical duties such as Guests registration on the software, registration cards and weather cards;

• Support to the Front Desk Team and the Concierge Team in handling all kind of duties such as check-in, providing information, escorting, mailing and rooming Guests when needed.

We offer:

• Temporary (1 year) contract according to C.C.N.L. Settore Turismo.

• Learning & development activities and career opportunities.

• Opportunity to stay in one of our hotels at a reduced rate (35€ per night) upon reaching 6 working months. You will also be entitled to 50% discount at bars and restaurants of the Company and 20% discount on wellness treatments at our Spa and on products "Irene Forte".

• Staff celebrations.

Competencies required:

• Collaboration: Be able and willing to work as a team within the department and with other departments.

• Personal Effectiveness & Communication: Demonstrate self-control and present information clearly and with confidence.

• Personal development: Be open to and accept constructive feedback and use it to improve. Ongoing dialogue with Head of Department on own performance objectives.

• Business orientation: Be able to follow guidelines and priorities assigned by Head of the Department in order to achieve goals in a timely and satisfactory way. Perform his/her tasks with integrity.

• Technical Skills: Demonstrate technical competence and knowledge related to the role.

Other requirements:

• Professional experience, preferably at international level, in the same role;

• English knowledge at Advanced level;

• Knowledge of hotel management software (e.g. Opera);

• Knowledge of the Microsoft Office package (Word, Excel, PowerPoint);

• Flexibility;

• Strong passion for hospitality and attention to details.

Please apply forwarding your CV with full details and enclose the approval to process the personal data according to local privacy laws and standards (d.lgs. 196/03).