Bar Manager

ROCCO FORTE HOTELS

THE CARLTON

Firenze 

BAR MANAGER

Main purpose: The Bar Manager is responsible for overseeing the efficient running and profitability of bar and light meals service, according to our standards and procedures. He/she will be responsible for all bar outlets and relevant services. Reports to: Food & Beverage Manager.

Main duties & responsibilities:

·        Provide friendly, attentive and timely service to create an exceptional experience for all of our Guests;

·        Ensure that policies and procedures are complied with the highest standard of service;

·        Accomplish bar staff’s objectives by orienting, training, scheduling, coaching, and counselling them;

·        Involved in recruitment and selection process;

·        Achieve the department financial objectives working closely with management and overall team;

·        Comply with H&S national rules;

·        Maintain a professional relationship with guests and colleagues;

·        Anticipate guests needs and handle guest complaints;

·        Manage and develop staff in everyday operations according to our standard and procedures;

·        Monitor stock levels and align to the department financial objectives.

·        Handle administration tasks as required

We offer:

·        Permanent contract according to C.C.N.L. Settore Turismo.

·        Learning & development activities and career opportunities.

·        Opportunity to stay in one of our hotels at a reduced rate (35€ per night) upon reaching 6 working months. You will also be entitled to 50% discount at bars and restaurants of the Company and 20% discount on wellness treatments at our Spa and on products "Irene Forte".

·        Staff celebrations.

Competencies required:

·        Team Management & Collaboration: be a role model for team work, reward and encourage positive team play. He/she will engage the Team Members, with a open communication, regular feedback and promoting a culture of trust and respect.

·        Communication: He/she shares information across the business in a timely manner to inform better decisions.

·        Personal effectiveness & Emotional intelligence: Self-awareness and self-control are a must. Able to establish mutually beneficial relationships with others. Set clear goals and expectations and identify clear priorities.

·        Business orientation: Create an understanding amongst all the departments of how department performance impacts the business. Create action plans to improve performance when not meeting company requirements.

·        Self & team developer:  enthusiastic supporter of learning and development. Inspire and motivate others to achieve superior performance and to take on new learning opportunities. Discuss, plan, track and support own and team development and professional growth.

Other requirements:

·        Fluent in Italian and English. French as third language is preferred;

·        Sound professional experience in a similar role in luxury hotels and/or bars at international level;

·        Certificate as Professional Barman;

·        Certificate as Sommelier is preferred;

·        Evidence of self-development through specialized courses, conferences/workshops;

·        Able to use software for management of F&B – Familiar with Microsoft Office package.

Workplace: The Carlton, Via Senato 5 - Milano.

Please apply forwarding your CV with full details and enclose the approval to process the personal data according to local privacy laws and standards (d.lgs. 196/03).